Staff Communication
There are several established means for communicating with staff. These are the 'wish' command, biographies and the request tool.
While in the game, you can use the 'wish' command to alert staff to things your character is doing that the virtual populace might notice, to give staff a chance to make the world react accordingly. You can also use the wish command if you are having an issue and need assistance (such as being locked in an apartment).
Beyond that players are encouraged to use the Request Tool as the primary means for two-way communication with the staff. There are many different types of requests, such as Character Reports, Questions, and Special Applications.
The biography command allows you to keep the story of your character. You can access this even after your character is long gone through the 'My Account' section of the website.
Showing good communication with staff (both regular updates via Character Reports, as well as quality of communication) is one of the categories measured in karma decisions.
See Also:
Karma, biography, wish, Requests, Special Applications, Reports