Weekly Update for week of January 10 to January 17, 2011

Typos / Bugs / Ideas:

Submitters:

  • Anaiah (2)
  • Defunct (1)
  • Dwarn (1)
  • Fendor (1)
  • Lizzie (1)
  • Maglos (1)
  • Parrak (1)
  • Paterw (1)
  • Sakra (1)
  • Teffania (1)
  • Tindalos (1)

Resolvers:

  • Nyr (8)
  • Rathustra (1)
  • Maeve (3)

Request Statistics:

Top 10 Resolvers

Staff # Resolved
Rathustra31
Nyr26
Talia23
Rahmi16
Maeve14
Anaiah12
Thistle12
Niamh10
Nessalin3
Uruz2

Request Type Distribution

Category Type # Resolved Avg. Turnaround
Clan Related Character Report 56 2.44 days
Clan Related Question/Request 19 3.81 days
Game Related Player Kudos 18 0.53 days
Clan Related Leave a Clan Forum 15 0.22 days
Game Related Question 10 1.29 days
Clan Related Item Orders 6 2.65 days
Character Related Storage 6 0.29 days
Clan Related Join a Clan Forum 5 0.04 days
Game Related Staff Complaint 3 21.19 days
Character Related Special Application 3 7.14 days
Character Related Description Change 3 8.51 days
Clan Related Clan Documentation Request 2 0.39 days
Clan Related Role Application 2 1.05 days
Character Related Reimbursement 2 0.84 days
Game Related Staff Kudos 1 0.12 days
Character Related Resurrection 1 3.37 days
General Discussion Board Complaint or Appeal 1 1.89 days
Web Site Bug / Typo / Idea 1 0 days
Character Related Customcraft Submission 1 15.23 days
Game Related Player Complaint 1 0.38 days
Account Related Account Notes 1 11.89 days
General Discussion Board Suggestion or Idea 1 1 days
Overall: 158 2.54 days

Character Applications:

Totals

Rejected   14
Approved   50
Total:   64

Reviewers

Talia 27
Anaiah 19
Rahmi 6
Niamh 5
Rathustra 4
Nyr 3

245 Unique Logins

20 New Accounts Created