Weekly Update for week of April 15 to April 22, 2013

Website:

  • Request Tool: Requests can be linked. -- Morgenes.
  • Request Tool: You can get a preview of a request before submitting. -- Morgenes.

Typos / Bugs / Ideas:

Submitters:

  • Chrisowens (2)
  • GunnerblasterG (1)
  • Sleazye (1)
  • Tindalos (1)

Resolvers:

  • Nyr (3)
  • Nathvaan (1)
  • Italis (1)

Request Statistics:

Top 10 Resolvers

Staff # Resolved
Nyr45
Rahmi23
Welda18
Calavera17
Eurynomos16
Hishn16
Italis15
Rathustra14
Wug8
Morgenes7

Request Type Distribution

Category Type # Resolved Avg. Turnaround
Clan Related Character Report 69 5.35 days
Clan Related Join a Clan Forum 15 0.29 days
Clan Related Question/Request 14 3.87 days
Clan Related Leave a Clan Forum 10 0.92 days
Character Related Customcraft Submission 9 14.45 days
Clan Related Role Application 9 11.1 days
Clan Related Item Orders 8 0.9 days
Character Related Description Change 8 6.77 days
Game Related Question 7 3.83 days
Game Related Player Kudos 7 3.47 days
Staff Related Crafting Approval 7 6.03 days
Staff Related Object Approval 7 5.47 days
Character Related Storage 6 0.15 days
Account Related Account Notes 4 12.57 days
Character Related Reimbursement 3 4.01 days
Game Related Player Complaint 2 4.4 days
Web Site Bug / Typo / Idea 2 0.71 days
Clan Related Clan Documentation Request 1 5.01 days
Character Related Stat Change 1 0.49 days
Game Related Staff Complaint 1 0.47 days
Game Related Staff Kudos 1 3.14 days
Account Related IP Sharing Notification 1 6.51 days
Publicity Idea 1 0.5 days
Character Related Resurrection 1 1.99 days
General Discussion Board Complaint or Appeal 1 1.56 days
Staff Related PC Death 1 2.25 days
Overall: 196 4.87 days

Character Applications:

Totals

Approved   73
Rejected   49
Total:   122

Reviewers

Calavera 32
Nyr 30
Hishn 20
Wug 20
Italis 10
Eurynomos 10

301 Unique Logins

113 New Accounts Created