Weekly Update for week of April 26 to May 3, 2010

Request Statistics:

Top 10 Resolvers

Staff # Resolved
Uruz51
Nyr33
Adhira26
Morgenes21
Shabago14
Ogion13
Oleupata13
Niamh9
Nechomacus9
Myrdryn6

Request Type Distribution

Category Type # Resolved Avg. Turnaround
Clan Related Character Report 47 2.24 days
Game Related Player Kudos 36 3.57 days
Clan Related Join a Clan Forum 23 0.79 days
Clan Related Question/Request 19 2.13 days
Clan Related Leave a Clan Forum 16 0.48 days
Game Related Question 13 0.86 days
Character Related Special Application 10 8.02 days
Character Related Storage 9 1.07 days
Account Related Account Notes 9 2.14 days
Character Related Reimbursement 7 4.37 days
Web Site Bug / Typo / Idea 5 1.49 days
Game Related Player Complaint 5 3.2 days
Clan Related Clan Documentation Request 4 0.45 days
Clan Related Item Orders 4 2.01 days
Game Related Staff Kudos 4 0.59 days
Character Related Ext.Subguild/Skill Bump Spec. App. 3 19.48 days
Character Related Skill Change 2 1.35 days
Character Related Resurrection 2 2.03 days
Staff Related Crafting Approval 2 1.39 days
Game Related Staff Complaint 1 0.23 days
Character Related Description Change 1 0.2 days
Staff Related PC Death 1 1.92 days
Staff Related Shop Approval 1 6.45 days
General Discussion Board Complaint or Appeal 1 1.26 days
Overall: 225 2.51 days

Character Applications:

Totals

Approved   64
Rejected   9
Total:   73

Reviewers

Myrdryn 20
Niamh 16
Uruz 16
Oleupata 9
Nyr 6
Ogion 5
Cavaticus 1

277 Unique Logins

32 New Accounts Created