Weekly Update for week of April 21 to April 28, 2014

Typos / Bugs / Ideas:

Submitters:

  • CodeMaster (1)
  • Creslin (1)
  • Laurajlmars (1)
  • Lhuvy (1)
  • Lysine (1)
  • Slvrmoontiger (4)
  • Valar (1)

Resolvers:

  • Italis (4)
  • Oleupata (3)
  • Seidhr (3)

Request Statistics:

Top 10 Resolvers

Staff # Resolved
Italis33
Oleupata20
Genesius17
Nyr16
Cerys13
Rahnevyn10
Seidhr9
Rathustra8
Calavera7
Leela5

Request Type Distribution

Category Type # Resolved Avg. Turnaround
Clan Related Character Report 54 4.98 days
Clan Related Join a Clan Forum 13 0.45 days
Character Related Storage 11 1.81 days
Clan Related Question/Request 10 1.73 days
Character Related Reimbursement 9 3.44 days
Clan Related Item Orders 8 1.63 days
Character Related Customcraft Submission 7 29.11 days
Clan Related Role Application 7 1.45 days
Game Related Question 6 8.44 days
Character Related Ext.Subguild/Skill Bump Spec. App. 6 10.76 days
Staff Related Crafting Approval 6 0.94 days
Clan Related Leave a Clan Forum 6 0.45 days
Staff Related Object Approval 5 0.67 days
Character Related Description Change 3 2.72 days
Character Related Skill Change 2 2.01 days
Staff Related PC Death 2 4.01 days
Account Related Account Notes 1 16.1 days
Account Related IP Sharing Notification 1 6.78 days
Game Related Game Bug 1 0.08 days
Web Site Bug / Typo / Idea 1 2.99 days
Character Related Special Application 1 13.7 days
Clan Related Clan Documentation Request 1 2.49 days
Overall: 161 4.72 days

Character Applications:

Totals

Rejected   9
Approved   42
Total:   51

Reviewers

Cerys 12
Italis 11
Genesius 10
Oleupata 9
Nekhbet 4
Leela 2
Seidhr 2
Rahnevyn 1

249 Unique Logins

55 New Accounts Created