Weekly Update for week of May 12 to May 19, 2014

Request Statistics:

Top 10 Resolvers

Staff # Resolved
Cerys27
Oleupata18
Adhira15
Italis15
Genesius12
Nyr11
Seidhr11
Calavera10
Rathustra8
Rahnevyn8

Request Type Distribution

Category Type # Resolved Avg. Turnaround
Clan Related Character Report 41 5.64 days
Game Related Player Kudos 20 1.81 days
Clan Related Question/Request 12 3.61 days
Clan Related Join a Clan Forum 12 0.89 days
Account Related Account Notes 10 31.84 days
Character Related Storage 9 1.24 days
Character Related Ext.Subguild/Skill Bump Spec. App. 7 3.23 days
Game Related Question 5 6.88 days
Clan Related Leave a Clan Forum 5 0.58 days
Game Related Player Complaint 4 18.64 days
Character Related Reimbursement 4 6.81 days
Game Related Staff Kudos 4 6.83 days
Clan Related Item Orders 3 5.58 days
Character Related Description Change 3 28.84 days
Game Related Staff Complaint 2 29.95 days
Staff Related Object Approval 2 0.92 days
Character Related Special Application 2 15.6 days
Web Site Bug / Typo / Idea 1 36.9 days
Staff Related NPC Approval 1 0.44 days
Clan Related Role Application 1 21.17 days
Clan Related Clan Documentation Request 1 0.02 days
Game Related Game Bug 1 10.85 days
Staff Related Crafting Approval 1 0.39 days
Character Related Customcraft Submission 1 56.97 days
Overall: 152 7.65 days

Character Applications:

Totals

Rejected   14
Approved   48
Total:   62

Reviewers

Cerys 30
Seidhr 11
Rahnevyn 8
Genesius 4
Calavera 4
Italis 3
Oleupata 2

262 Unique Logins

45 New Accounts Created